Beacon

Agent

Now Assist

Agent

ServiceNow’s agent, on the tickets that already exist.

Now Assist drafts, categorizes, and resolves inside ServiceNow. ITSM, HR, and the workflows the operators already run.

latest·Proprietary·Updated this quarter

Desktop
Active

Product site — not a wrapper

https://www.servicenow.com/products/now-assist.html

By ServiceNow

Runtime
Inside ServiceNow
Autonomy
Drafts and suggested actions; you approve writes

www.servicenow.com/products/now-assist.html

  • Ticket

    An incident or a request.

  • Context

    CMDB, knowledge, the similar ones.

  • Draft

    A resolution or a categorization.

  • Close

    A human still owns the state.

Inside ServiceNow

How it runs

Four beats, then it hands back.

  1. 1

    Ticket

    An incident or a request.

  2. 2

    Context

    CMDB, knowledge, the similar ones.

  3. 3

    Draft

    A resolution or a categorization.

  4. 4

    Close

    A human still owns the state.

Maker

ServiceNow

@servicenow · Company

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