Beacon

Agent

Fin

Agent

Intercom’s support agent. It lives in the inbox you already have.

Fin answers from your Help Center and the conversations Fin already resolved. Escalates to a human with the thread intact.

latest·Proprietary·Updated this quarter

Desktop
Active

Product site — not a wrapper

https://www.intercom.com/fin

By Intercom

Runtime
Inside Intercom
Autonomy
Resolves what it can; hands off the rest

www.intercom.com/fin

  • Ask

    A customer in the Messenger.

  • Retrieve

    Help Center + past resolutions.

  • Reply

    Or escalate with context.

  • Learn

    You correct; Fin keeps the note.

Inside Intercom

How it runs

Four beats, then it hands back.

  1. 1

    Ask

    A customer in the Messenger.

  2. 2

    Retrieve

    Help Center + past resolutions.

  3. 3

    Reply

    Or escalate with context.

  4. 4

    Learn

    You correct; Fin keeps the note.

Maker

Intercom

@intercom · Company

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